Shhhh! Pretty please turn off your phone. This is for your relaxation too!
Be punctual. Please arrive on time so that you have time to fill-in your client form. If you are late, we will have to reduce your treatment time. It’s not fair to make the next client pay for your tardiness, right? What's fair is fair.
Let us know. Your health and well-being is incredibly important to us, we run a skin care clinic – you might have guessed! So please inform your therapist if you are on any medication, have high blood pressure, any heart conditions, have had surgery recently, have muscle or joint injuries, sinusitis, any allergies (especially to iodine, sulphur or nuts), are pregnant, have epilepsy, are diabetic, have eczema or psoriasis, or have recently been sun burnt.
Cancellation Policies – This is just good manners
24 Hours. We know that life sometimes doesn't always go according to plan. But please give us 24 hours notice if you need to cancel or reschedule your treatment. This gives us time to fill that space. If you don’t cancel within this time, we’ll have to charge you the full amount for the treatment.
Clients who don't show or cancel their appointments at the last minute will in future be required to pay upfront for their appointments.
Don’t be late. Like we said before, if you arrive late, that time will be taken off your treatment time.
All packages must be paid for on confirmation of booking. We’ll require your credit card details to secure your booking.
All prices and information are subject to revision without prior notice, but we’ll try our best to let you know.
Unfortunately for health reasons we cannot refund any products that you purchase from us.
On certain treatment courses we offer a discount when paying up front. Please note that a discounted treatment course is valid for 12 months from date of purchase.
Unfortunately Treatment Courses are not refundable for cash. Guests wishing to not complete a treatment course can swap those treatments for other treatments but will waiver the discount or complimentary treatments given as part of the treatment course.
Please note cash, visa and master card are all accepted methods of payment.
Thank you! We look forward to taking you and your skin to places you've never been before!
The Skin Medic AT Sprout is a sanctuary that elevates you and your skin in all its complex facets to new heights